There are some things in life I just don’t get. Actually, there are a lot of things in life I just don’t get, but I encountered three things today and thought I would share . . . or rant . . . however you prefer to look at it. It started while I was waiting to pick up Dr. Smooth from the local high school. Now let me preface this by saying that I could create an entire list of “Things I Don’t Get” while waiting in line at the local high school, but I try to keep in mind that that they are high schoolers. Fashion, make-up, language, hormones—those are all things that on some level I remember dealing with, so I somewhat get it, and I try to allow a little leeway. Continue reading "I Don’t Get It. Do You Get It?"
Happy Thanksgiving! I was somewhat of a picky eater as a kid, and I always loved Thanksgiving because it was one of the few meals where I absolutely loved the entire menu!! (Luckily, I discovered when I left my small country town that I am not really a picky eater! I eat Indian, Japanese, Thai, Vietnamese, Mexican, Greek, Lebanese, Italian, French, German, Caribbean, etc. And I am pretty much open to trying any type of food. It turns out that I just don't like Southern food!) But Thanksgiving is still a favorite menu for me. Different people have different ideas of the perfect Thanksgiving meal. Some do lasagna, some do steak. Ours is the traditional: turkey, ham, dressing, sweet potato casserole, ambrosia, cranberry sauce, green beans and then pecan pie for dessert-- yummy! And who wouldn't love a holiday that encourages everyone to take an inventory, think about their blessings, and be thankful? And it doesn't require you to buy anyone any gifts! Sweet! So wherever you are today, and whatever menu you choose to eat, I hope you are happy and surrounded with love. I hope you have many things in life that you are thankful for. As for me, I am blessed beyond measure. I am thankful for my amazing husband, my awesome son, and my incredible family and friends. I am thankful for this fantastic new career adventure, and I am thankful for each and every one of you reading this and supporting my efforts. Happy Thanksgiving! Continue reading "Gobble, Gobble: Happy Thanksgiving Day!"
Has customer service just laid down and died? Has it gone the way of Kodak, Polaroid and Twinkies? I catch a glimpse of it now and then, but it seems that more and more the experiences I have out in the world are lacking in customer service. Maybe my standards are a bit high. I was trained by Disney and groomed under their umbrella for 15 years. And this was back when Disney believed in customer service, because recent visits to their parks indicate it may be sliding there as well. I was taught that the customer's experience was paramount. Go above and beyond to satisfy the customer, and they'll come back, and they'll send their friends! When I worked at the Grand Floridian Front Desk, we were told GRAND meant Guest Requests Are Never Denied. Disney taught castmembers to never say "No" or "I don't know". Instead, suggest an alternative or offer to find an answer. And if the guest is unhappy, do everything in your power to 1) Listen so they feel heard 2)Acknowledge if appropriate 3)Find a resolution. Are those concepts so hard to teach that they no longer matter? Are businesses so secure in our spending that they no longer care? Are we so complacent in our acceptance of sub-par service that we just go along with it? Continue reading "Where’s the Beef in Customer Service?"
I know some of you just don't get it, and some of you downright hate it. And that's fine, really. I respect our right to have different opinions. As for me, I'm not afraid to admit it. I am a Twi-hard. And I love The Twilight Saga. It started with my students. Everywhere I looked, I kept seeing this black book with a red apple on the front. No matter what grade they were in or what grades they were making, they were all reading Twilight. So I wanted to know what on Earth held their interest so much and how I could use it to to teach them. And use it I did. I incorporated Edward and Bella into sentences on tests. I used wolves and vampires to explore elements of conflict. We discussed symbolism, foreshadowing, plot--and they were engaged. Even the boys got pulled in! Continue reading "The Twilight Saga Ends"